Order & payment
How do you place an order?
- Add products to your digital shopping cart via the green “add to cart” button.
- Decide if you want to register a login or if you want to continue as a guest.
- You fulfill your online payment via one of the 3 payment methods mentioned here below.
- You will receive an order confirmation on your e-mail address.
- When the parcel is shipped, you will receive an e-mail from us with an invoice (PDF) and an e-mail from our forwarder (DHL) with a track & trace code.
We offer 3 different payment methods: iDeal, creditcard and PayPal.
When paying with PayPal, you can choose the option Pay Later. When finalizing your order, PayPal will pay the selling party for you and the money will be deducted from your bank account after 21 days.
Delivery, transport & shipment
Costs: no extra costs are being charged for your order when shipped within The Netherlands.
Who is the delivery company?
The delivery company we use is DHL Parcel.
Will I receive a track & trace code?
Yes, you will reive a track & trace code per e-mail via DHL Parcel, when your parcel is being shipped.
What will DHL do when I’m not at home during delivery?
This depends on the country where you live. You can change your delivery preferences via the DHL Parcel website here.
What will DHL do when I’m not at home during delivery in The Netherlands? Will the package be redelivered at my house, delivered at the neighbours or delivered at a service point?
When you are not at home during delivery and DHL cannot deliver your package at your neighbours, DHL will deliver your package to a DHL service point nearby your house the next day. DHL will leave a card in your mailbox. With the code on this card, you can check (via track & trace) where your parcel is and where it will be delivered.
You can also choose to let DHL redeliver the parcel at your house or at your neighbours. You have the option for several dates and time slots, both during the day and evening. Do you prefer to select another DHL service point for delivery? That is also an option. You can select your choice till 23.59.
You can also adjust your preferences before the first delivery, right after you ordered the product:
- Pick up at a DHL service point;
- Delivery at your neighbours;
- Schedule a new delivery at your home.
Is the delivery moment inconvenient? Or did you miss the DHL deliverer and received a yellow card? Then you can pick your own date, time and place of delivery.
More information can be found on the DHL website.
What is the delivery time?
The delivery time is 2-4 days. You can track your parcel and the delivery time, with the track & trace code you receive from DHL Parcel per e-mail.
What are the delivery costs?
No extra costs are being charged for your order when shipped within The Netherlands. For shipment to countries outside of The Netherlands, costs are €5,90.
Warranty
For all articles you buy with us, the legal warranty applies. Legal warranty means that the product is or does what a consumer can reasonably expect. We offer a 2 year factory warranty. This factory warranty does not influence the legal warranty.
Return request & right of withdrawal
You have the right to recall/withdraw the deal, without the need to specify a reason, within fourteen (14) days. This recall/withdrawal right expires fourteen (14) days after you, or a third party you have indicated and who isn’t the forwarder, have received the physical product. To exercise the recall/withdrawal right, you have to inform SPANNINGA via an unambiguous testimony (for example, written, per post, fax or e-mail). For this, you can use our recall template, which you can find here, but this is not obligatory. To follow the recall/withdrawal term, it is sufficient to send your notification concerning your execution of the recall/withdrawal right, before the recall/withdrawal term has been passed. On receipt of the withdrawal notification, SPANNINGA will (within two working days) issue a return authorization along with instructions for returning the product.
Consequences of a recall/withdrawal
If you recall/withdraw the deal, you will get in return all the payments which you have done so far, including delivery costs (with an exception for possible extra costs as a consequence of your decision to choose another delivery option than the cheapest standard delivery we offer), without delay and not later than fourteen (14) days after SPANNINGA has been notified by your decision to recall/withdraw the deal.
If you send only part of your order in return, then the delivery costs are not being repaid. Repayment occurs via the same payment method as the one which is used for the original transaction, unless you have clearly agreed with something else; in any way, no costs will be charged for such a refund. SPANNINGA has the right to wait with the repayment, until we received the products in return, or if you can prove to have send the products in return, according to which time frame comes first.
You need to hand over or send the products to SPANNINGA in return without delay, and in any way not later than fourteen (14) days, after you have notified SPANNINGA about your decision to recall/withdraw the deal. You are on time when you send the products in return before the fourteen (14) days term has passed. The direct costs of returning the products come to your expense.
Our return address:
Spanninga Netherlands
To: S-RUN webshop
Geert Knolweg 30
8501 MK Joure
The Netherlands
Products should be returned intact, undamaged and bearing their barcode labels and any other seals that are part of them. It is not possible to completely reimburse goods that are returned incomplete, ruined or damaged. We will administer a value decrease, depending on the state of the product. You are only responsible for the decreased value of the products, which are a consequence of using the products, which goes further than needed to define the nature, characteristics and use of the products.
Complaint policy
When you have a complaint about our products or services, please contact us via our contact form. Within 14 days after receiving your complaint, we will send you a response, relating to the content of your complaint. When you disagree with the solution or we cannot come to terms together, you can file your complaint to the Dispute Committee via the European ODR Platform. If you are not satisfied with the handling of your complaint, you can submit it to the Geschillencommissie Thuiswinkel or to this Dispute Committee via the European ODR Platform.
